We aim is to provide the best customer service and hope you will enjoy your purchase.. We describe and present the condition of each individual item "as-it-is".
Vintage and second-hand objects are subject to wear and tear due to their age/usage. We check each item very carefully, record and photograph and make note of each item and any wear or flaws.
Issues with Product Condition
In accordance with our Terms of Service, we do not normally accept returns of antique, vintage and second-hand goods based on product condition.
Any obvious wear, chips, scratches or discolouration is clearly noted in the products description. Please read the description and study the photos.
Our prices are adjusted according to condition.
If you have any questions about the item you are interested in, please contact us before completing your purchase.
Issues with Product Choice
We do not provide refunds because you have simply changed your mind.
If for some other reason you are not pleased with your purchase, contact us by email within 3 days of delivery of your item to arrange for its return and refund of the purchase price.
We will acknowledge your return request within 3 days.
You will be responsible for shipping the item back to us within 3 days of the acknowledgement.
The item must be returned via Australia Post in it's original packaging and insured for the purchase price. The item must be received in the same condition as when it was shipped to you with any tags and identifying marks intact.
We recommend you use delivery tracking and get a delivery receipt.
You will be responsible for paying the return shipping and insurance costs.
After we acknowledge receipt and condition of the returned item we will contact you and issue a refund by bank transfer within 3 days.
Issues with Damage
We pay particular attention to carefully pack, seal and label all our items to withstand any potential mishandling during distribution. We also apply a tracking code and request a signature on delivery.
We are not responsible for damage or loss of any item once it has been dispatched. You should keep all your details, packaging and labels, photograph any damage and direct your complaint to the carrier, Australia Post for compensation.
Contact us if you require further information.